Refund policy

Last updated: September 15, 2026

Thank you for buying direct from Jade Michael Scott / authorjadescott.com.

Digital products (ebook & audiobook)

Digital products are final sale once delivered. We cannot take files back after they have been sent.

If a file is defective, you cannot open it, or you were charged twice, email us with your order number and we will replace the file or refund the amount you actually paid for that item. If the ebook was included free with two other formats, a refund of that ebook is $0. Paid formats on the same order refund at the prices you paid.

Print books (softcover & hardcover)

Print books are made to order. We generally cannot accept returns of undamaged books that have already shipped or been sent to the printer. If your order has not yet gone to the printer, contact us and we will do our best to cancel or change it.

If a print book arrives damaged or defective, contact us within 30 days of delivery with photos and your order number. We will replace it or refund you.

How to request a refund

Email contact@authorjadescott.com with your order number and what you need help with. We aim to reply within 2 business days. Approved refunds go back to the original payment method.